Our Values

Statement of Values

Heads Up believes strongly in:

  • The right of clients to be treated with respect and dignity
  • The right of clients to expect effective support
  • The importance of a safe environment where clients and carers can share personal experiences with honesty and acceptance
  • The right for clients to be given opportunities to explore and participate in therapy in a safe and supportive environment
  • The promotion of positive views on mental health.


Heads Up sees itself as:

  • Caring and respecting people’s individuality
  • Promoting people’s rights
  • Enabling and empowering people to take action to enhance their wellbeing
  • Maintaining people’s confidentiality (subject to safeguarding issues)
  • Valuing the client and their contribution to the service
  • Non-condemnatory; judging situations, not people
  • Independent but complementary to statutory services
  • Seeking and gaining the respect of professional colleagues
  • Working consultatively and collaboratively
  • Open and communicative
  • Knowledgeable, with practical and creative approaches to problem solving
  • Recognised as a beacon of excellence in community based mental health and wellbeing practice.